Product Profile: Max

 

INDUSTRY

entertainment

Category

video streaming services

product Profiled

Max video streaming service

 

H-Score

 

27

ranked 14th of 20 within the entertainment industry

ranked 66th of 76 overall

 

product description

 

Warner Bros. Discovery’s video streaming service, Max, allows subscribers to watch video content on a variety of devices (including televisions, computers, tablets and smartphones) on a 24/7 basis. Usage of the service is unlimited and charged at a flat rate. Max offers a version with advertisements and a premium version without ads. 

Max represents the merger of content from the previous HBO Max and Discovery+ streaming services, which collectively had approximately 96 million subscribers,(1) and offers 2,100+ movies and over 1,300 television shows.(2)

 

product use

 

Most people use the product by sitting, for sustained periods of time, and watching content on a screen. Most users watch the service indoors most of the time and use the service sometimes alone and sometimes with friends or family. While using the service, the service consumes most, if not all, of the user's attention. Max is one of several competing video streaming services and most users who watch Max also spend time watching other services as well.

 

who’s affected

 

The age distribution of streaming users in general have been estimated to break down as follows: 19% ages 2-17; 23% ages 18-34; 30% ages 35-54; and 9% ages 55 and over. In terms of race and ethnicity, streamers are estimated to be 60% White; 17% Black; 17% Hispanic; and 2% Asian.(3)

 
 

influence on health-related behaviors

 

EATING

slight to moderate negative influence

 

Television viewers frequently eat while watching TV and the foods they eat tend to be less healthy than foods consumed at meal times. Watching TV multiple hours a day has been linked to unhealthy dietary behaviors, and increased outcomes of diet-related diseases such as diabetes and cardiovascular disease.(4,5)

People tend to eat more mindlessly while watching TV because they’re distracted: food is less satisfying, and you miss cues that you’ve eaten enough.(6)

In Building H’s consumer research 64% of video streaming users (not specific to Max) reported eating at least one meal per week and 59% of users reported snacking sometimes, usually or always, while watching streamed content. 37% of users who streamed more than 4 hours per day reported eating more than one meal per day and 49% of those users reported snacking usually or always, while watching.(7)

Some association between diet and television watching has been attributed to the presence of advertisements for unhealthy foods.(8,9)  Max does offer a version of its service with advertisements, but we do not have information on the content of those advertisements to determine if unhealthy foods are being featured.

 

opportunities:

  • Establish standards for screening out ads that promote unhealthy food, particularly unhealthy food targeted at children.
 
 

PHYSICAL ACTVITY

moderate negative influence

 

Television watching is typically a sedentary activity, thus time spent watching television limits opportunities for physical activity. In addition, television viewing is an especially sedentary behavior, having a lower metabolic rate than other sedentary activities.(10) While a moderate amount of television watching would leave time for more active pursuits, Americans on average spend approximately five hours per day watching TV.(11)

Max’s implementation of streaming video uses features that encourage greater use of the service; the flat subscription rate sets no maximum limit on viewing; and, when enabled, the autoplay feature automatically plays next episodes, typically after 15 seconds but sometimes immediately,(12) thus encouraging binge-watching. Autoplay is enabled by default for both adults and children, but can be disabled in settings. It’s not clear how many users are aware of this option or how many exercise it.

 

opportunities:

  • Shift away from encouraging binge-watching:
    • eliminate the autoplaying of next episodes or at least eliminate autoplay for children’s programming
    • make autoplay opt-in rather than opt-out
 
 

Sleeping

slight to moderate negative influence

 

Late-night television viewing negatively affects sleep in two ways: 1) by offering a competitive alternative to sleep; and 2) through the bright, blue spectrum light of the screens that has been shown to suppress the production of melatonin, a hormone that signals the onset of the sleep cycle.(13)

Building H’s consumer research found that 55% of video streaming users (not specific to Max) reported that watching TV or movies caused them to lose some sleep at least once a week on average, with 37% reporting that they got less sleep for this reason two or more times a week. Fifteen (15) percent reported their sleep being affected four or more nights a week.(14)

Max encourages binge-watching (which can compete with sleep) through the use of autoplay, albeit with a less aggressive approach than some of its competitors. 

It does not adapt any of its features to treat “bedtime” differently than any hour of the day.

Max might also influence sleep indirectly through its influences on physical activity and time spent outdoors, as both of those behaviors are positively correlated with better sleep.

opportunities:

  • Enable users to set a bedtime mode, as with iOS and Android, such that they can specify the hours when they hope to go to sleep and then respect those hours by making the user choose affirmatively to watch new episodes after the set bedtime.
  • Adapt recommendation algorithms to promote less intense programming in the hour prior to the user’s set bedtime.
 
 

Engaging Socially

neutral influence

 

Television watching can be either a solo or a social activity. Building H’s consumer research found that 36% of streaming users (not specific to Max) reported watching with others at least 75% of the time, 27% reported sometimes watching with others and 37% reported watching with others less than 25% of the time.(15) These results are consistent with other research that found Americans split their time evenly between watching alone or watching with others.(16)

Watching television alone clearly competes with social activity, but watching with significant others, family and friends may enhance opportunities for engagement.

Third-party developers offer browser extensions that facilitate joint watching of shows while people are separated by distance. Such extensions create opportunities for more social viewing of Max content, though Max does not offer this functionality directly.

 

opportunities:

  • Provide opportunities for remotely located viewers to watch programming in sync together.
 
 

Getting Outdoors

moderate negative influence

 

As most viewing takes place indoors, time watching television competes with time spent outdoors.

 

opportunities:

  • Shift away from encouraging binge-watching.
 
 

Notes

 
  1. Warner Bros. Discovery. 2022 Annual Report (Form 10-K). p. 8.

  2. JustWatch. All TV Shows on Max. JustWatch website, accessed November 8, 2023.

  3. Sean Nyberg. Report: Age and Racial Demographics Of Disney+ and Hulu Users Compared To All Streamers. The DisInsider, August 22, 2021.

  4. Georgina Cairns et al. Systematic reviews of the evidence on the nature, extent and effects of food marketing to children. A retrospective summary. Appetite. Volume 62, (March 2013), pp. 209-215.

  5. Ahmad Alghadir et al. Television Watching, Diet and Body Mass Index of School Children in Saudi Arabia. Pediatrics International. Volume 58, Issue 4 (April 2016), pp. 290-294.

  6. Janna Smith and Tanya Ditschun. Controlling satiety: how environmental factors influence food intake. Trends in Food Science & Psychology. Volume 20, Issues 6–7 (July 2009) pp. 271-277.

  7. Steve Downs. A Survey of Modern Life: Food; Delivery Apps, Meal Kits, Groceries and Cooking Dinner. Building H on Medium. January 20, 2022.

  8. J.L. Harris et al. Priming effects of television food advertising on eating behavior. Health Psychology. Volume 28, Issue 4 (2009), pp. 404–413.

  9. Cairns et al. (2013)

  10. Barbara Ainsworth et al. Compendium of Physical Activities: Classification of Energy Costs of Human Physical Activities. Medicine and Science in Sports and Exercise. Volume 25, Issue 1 (January 1993), pp. 71-80.

  11. The Nielsen Company. Connectivity is driving how Americans are engaging with TV. Nielsen website, access June 22, 2023.

  12. Building H user testing, November 2023.

  13. Matthew Walker. Why We Sleep. Scribner (2018), pp. 267-270.

  14. Steve Downs. A Survey of Modern Life: Sleep; New Data on American Sleeping Patterns. Building H on Medium. May 25, 2021

  15. Carlo Martinez. A Survey of Modern Life: Entertainment. Building H on Medium. May 4, 2021

  16. When You Watch, Are You Alone? Radio & Television Business Report January 15, 2019